DEpartment of health and social development
Faircape Health is registered with the relevant regulatory authorities
Our long-term care facilities operate in accordance with the standards and requirements set by both the Department of Health and the Department of Social Development. This helps ensure that residents receive care in a safe, compliant, and professionally governed environment.
The Department of Health oversees clinical and healthcare standards
The Department of Health is responsible for regulating healthcare-related services within long-term care facilities, including nursing care, infection prevention, medication management, patient safety, and clinical governance.
The Department of Social Development focuses on resident wellbeing and protection
The Department of Social Development helps oversee the rights, dignity, safety, and overall wellbeing of vulnerable older persons and residents receiving long-term care services.
Residents’ rights are protected
Registered long-term care facilities are required to uphold residents’ rights, including:
- Respect and dignity
- Privacy and confidentiality
- Safe and appropriate care
- Freedom from abuse or neglect
- Participation in care decisions where possible
Staff training and care standards are monitored
Facilities registered with regulatory authorities are required to maintain appropriate staffing structures, ongoing staff training, and operational standards to support quality resident care and safety.
Infection prevention and safety protocols are important priorities
Long-term care facilities follow established infection prevention and control protocols to help protect residents, visitors, and staff – particularly because many residents may be medically vulnerable or frail.
Families play an important role in the care journey
Families and loved ones are encouraged to remain involved in the resident’s care journey through communication with the care team, participation in care planning discussions, and ongoing emotional support.
Long-term care supports quality of life, not just medical care
Modern long-term care focuses not only on physical healthcare needs, but also on emotional wellbeing, social engagement, rehabilitation support, nutrition, dignity, and maintaining the highest possible quality of life for residents.