All staff went above & beyond!

Facility: Tokai Estate
Rating:

Shane Griffiths deserves a special mention for the way he administered meds to our mom, but the level of care saw our mom pull our of palliative care to a point where we could move her to frail care facility. Andisiwe, Norma, Virginia – all excellent! Victor & others run a super kitchen.

— Y.S, Aug 2018

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Very happy

Facility: Tokai Estate
Rating:

It has been a very happy 9 days. I look forward to my second him being done so I can come again.

— G.G, Aug 2018

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Adequate care

Facility: Tokai Estate
Rating:

Bell call time is too long – stuck in bed with cotsides up. Staff arent trained enough. Staff are very noisy at night, talk at the top of their voices. Too much bread with meals. Too many people to see patient on day of admission eg. Nurse, admin, Dr, Physio etc.

— S.S, Aug 2018

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Well done

Facility: Tokai Estate
Rating:

I was very well looked after. Very good bell response time.

— J.H, Aug 2018

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Excellent stay

Facility: Tokai Estate
Rating:

It has been amazing. Too noisy at night, staff talk at the top of their voices. The light above the bed is too bright, and too far away – perhaps a chain switch.

— W.K, Aug 2018

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