Mostly excellent

Facility: Tokai Estate
Rating:

Nursing and carers friendliness – better than hospital Food needs more options. Jams, Salt and pepper must be requested by patients. All not used of these are dump into bin. This is to save money. Empty food plates must be collected by kitchen staff see what patient eat and wasted.

— S.S, Apr 2020

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Excellent all round

Facility: Tokai Estate
Rating:

I feel I recovered well because of my care. Compassion when I lost my husband helped a lot.

— B.J, Apr 2020

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Mostly excellent

Facility: Tokai Estate
Rating:

I felt very welcome and cared for physically and emotionally. The staff were always there to provide an encouraging word on my off days, for that I am extremely grateful.

— C.C, Apr 2020

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Mostly good

Facility: Tokai Estate
Rating:

Was happy at the transition I made during my stay here. A lot of it I attribute to staff at the facility. They have been great in all. They have been great in all spheres.

— T.M, Apr 2020

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Mostly excellent

Facility: Tokai Estate
Rating:

The staff are very kind and patient. Vegetarian food has far too much tomato.

— A.V, Apr 2020

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Mostly Excellent

Facility: Tokai Estate
Rating:

Mostly Excellent – food need to be warmed where applicable.

— W.D, Apr 2020

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Mostly excellent

Facility: Tokai Estate
Rating:

Attention received from all staff workers, was excellent. Top class!

— K.S, Apr 2020

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