Only praise for Heritage Manor!

Facility: Heritage Manor
Rating:

I have only praise for Heritage Manor. Your facilities are excellent. What sets you apart are your staff, from the manager to the cleaners. They have nursed, cared for and loved my aunt for years and supported me at every stage of her Alzheimer’s disease. Thank you!

— E.M, Jun 2018

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Everybody basically does their best

Facility: Tokai Estate
Rating:

Absolutely super day staff, very helpful. Weekend/night staff were awful. Food good, no appetite. Most important place is the lavatory – which was very clean. Simone is very cute. Beds are beautiful!

— E.V, Jun 2018

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Excellent

Facility: Tokai Estate
Rating:

Excellent to have male nurses, John & Jerome are excellent. I would love a bit more fresh veg etc. and less sugar & starch. Pool would have been excellent for rehab but temp 21/22 too cold. I believe the decision has been taken to correct on 01 July.

— F.V, Jun 2018

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Thank you

Facility: Tokai Estate
Rating:

Very peaceful & comfortable facility, plus staff extremely pleasant!

— D.J, Jun 2018

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Mostly excellent

Facility: Tokai Estate
Rating:

Food was good, but when I asked for something, staff dont get back to me.

— P.M, Jun 2018

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