Mostly Excellent

Facility: Tokai Estate
Rating:

Yes – will recommend facility. Nursing/caring very kind and comforting. Appearance and neatness of staff – Very uniformed 100%. The staff are very kind and explained everything regarding the rules of the home my stay. Was very relaxed.

— P.M, Nov 2019

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Mostly excellent

Facility: Tokai Estate
Rating:

Noise from adjoining room could be improved with earphones. General report written via email to Sr Justine and Sr Cheryl with compliments and suggestions. I Congratulate all staff on their professionalism, pleasantness and caring.

— P.C, Nov 2019

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Good all round

Facility: Tokai Estate
Rating:

The physiotherapy provider was very excellent – always felt she was going the extra mile – very professional. Sister Charlene was also very good – was always up to date on progress, medication, etc – extremely professional. Ruby who helped with showers, etc was the most practical and professional of those who helped me.

— B.P, Nov 2019

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Mostly excellent

Facility: Tokai Estate
Rating:

Good atmosphere. Always friendly, caring and thorough. Nursing staff very good, friendly and loving. Appearance and neatness – yes and professional. Uplifting and therapeutic – yes. Satisfied with the food as well as neatness of facility. Satisfied with admin service. A very pleasant stay.

— L.J, Nov 2019

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Excellent all round

Facility: Tokai Estate
Rating:

I even felt like staying longer. I would recommend the facility to others. Very therapeutic. The facility is neat – the toilet is stunning! Admin department – she is quite friendly. It is unbelievable that all the staff members are so energetic with full potential as well as being fantastic. I am pleased to see…

— N.T, Nov 2019

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Excellent all round

Facility: Tokai Estate
Rating:

I would recommend the facility. The environment is therapeutic and uplifting. Satisfied with taste and appearance of food – yes Satisfied with service of admin department – yes. I would have done aqua exercising if there was a hoist to put me into the pool and take me out.

— M.L, Nov 2019

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Mostly Good

Facility: Tokai Estate
Rating:

Suggest getting adult colouring in or craft activities e.g. knitting for charity. It would be great to do something during the day. Nice to be useful. Maybe even talks in health care, interesting topics relating to health care. Thank you for the stay

— L.S, Nov 2019

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Excellent all round

Facility: Tokai Estate
Rating:

I was well looked after and cared for, thank you very much. I would recommend the facility to others. Day carers were very good. Night carers could be improved – not as pleasant as day carers. Food – a little too salty at times.

— J.G, Nov 2019

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Mostly Excellent

Facility: Tokai Estate
Rating:

Very neat and attractive facility with excellent caring staff.

— J.W, Nov 2019

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