Excellent all round

Facility: Tokai Estate
Rating:

I even felt like staying longer. I would recommend the facility to others. Very therapeutic. The facility is neat – the toilet is stunning! Admin department – she is quite friendly. It is unbelievable that all the staff members are so energetic with full potential as well as being fantastic. I am pleased to see…

— N.T, Nov 2019

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Excellent all round

Facility: Tokai Estate
Rating:

I would recommend the facility. The environment is therapeutic and uplifting. Satisfied with taste and appearance of food – yes Satisfied with service of admin department – yes. I would have done aqua exercising if there was a hoist to put me into the pool and take me out.

— M.L, Nov 2019

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Mostly Good

Facility: Tokai Estate
Rating:

Suggest getting adult colouring in or craft activities e.g. knitting for charity. It would be great to do something during the day. Nice to be useful. Maybe even talks in health care, interesting topics relating to health care. Thank you for the stay

— L.S, Nov 2019

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Excellent all round

Facility: Tokai Estate
Rating:

I was well looked after and cared for, thank you very much. I would recommend the facility to others. Day carers were very good. Night carers could be improved – not as pleasant as day carers. Food – a little too salty at times.

— J.G, Nov 2019

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Mostly Excellent

Facility: Tokai Estate
Rating:

Very neat and attractive facility with excellent caring staff.

— J.W, Nov 2019

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Excellent all round

Facility: Tokai Estate
Rating:

All the staff are friendly and helpful. Quick response when bell was rung. First class service.

— M.Z, Nov 2019

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Mostly good

Facility: Tokai Estate
Rating:

Friendliness of nursing – all but one. I would recommend the facility to others.

— M.B, Nov 2019

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