Mostly excellent

Facility: Tokai Estate
Rating:

Everything fine except admin arrangements, they are very poor in my opinion, such a pity everything else was 100%

— J.S, Mar 2021

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Thank you for a wonderful 6months holiday

Facility: Onrus Manor
Rating:

Thank you to all at Onrus Manor for the kindest assistance in getting me better to be able to go home. I will always see Onrus as my second home. And will definitely be back should the need arise.

— D.S, Feb 2021

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Excellent all round

Facility: Tokai Estate
Rating:

The staff have been caring and helpful and a pleasure to deal with. I did not deal with admin as an occupant, it would have been nice to have been told in advance of the quarantining of luggage, it would have enabled me to prepare for that situation with an overnight bag. But the morning…

— G.L, Feb 2021

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Good all round

Facility: Tokai Estate
Rating:

Staff were excellent, realise they are busy so had to wait eg. for water jugs and response when rang buzzer.

— L.M, Jan 2021

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Excellent all round

Facility: Tokai Estate
Rating:

How do you rate your stay with us? Unbelievable 10/10 Appearance and neatness of the nursing/carer staff? Very very good Were you satisfied with the taste and appearance of the food? Unreal!! Good!!! 10/10 Were you satisfied with the service levels of the admin department? Very good and professional Just the noise level on night…

— O.A, Jan 2021

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