Mostly excellent

Facility: Tokai Estate
Rating:

Very pleasant stay. I will be back when I have another hip replacement. Thank you very much to all of you. Sometimes the food was bland. I also prefer a pot of hot water to make my own tea/coffee.

— A.B, Dec 2019

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Excellent all round

Facility: Tokai Estate
Rating:

Calm, friendly pleasurable place to recuperate. Only small negative is that the TV channel is fuzzy and the CNN channel disappeared after 2 days. Friendliness of nurses and carers – a pleasure to deal with.

— D.G, Dec 2019

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Mostly Good

Facility: Tokai Estate
Rating:

All over a good concept. Needs a bit of maintenance i.e Settlement cracks in the walls. One of one feedback: Newspaper – Requested it over the weekend. Staff very grumpy when providing feedback. Ice packs – Did not get a good response (day shift or night shift). Poor feedback system to patient. Ambulance service –…

— V.K, Dec 2019

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Excellent all round

Facility: Tokai Estate
Rating:

Every aspect of my stay was beyond my expectation. All staff friendly and helpful, well done!

— A.W, Dec 2019

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Mostly excellent

Facility: Tokai Estate
Rating:

Embarrassingly poor method of requesting payment. Shocking interpersonal relationship when demanding payment upfront on credit card details. Such a shame to shame what could have been a wonderful experience, blighted by one person. Issue resolved with Sr Esau and Sr Justine.

— J.M, Dec 2019

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