Mostly Good

Facility: Tokai Estate
Rating:

All over a good concept. Needs a bit of maintenance i.e Settlement cracks in the walls. One of one feedback: Newspaper – Requested it over the weekend. Staff very grumpy when providing feedback. Ice packs – Did not get a good response (day shift or night shift). Poor feedback system to patient. Ambulance service –…

— V.K, Dec 2019

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Excellent all round

Facility: Tokai Estate
Rating:

Every aspect of my stay was beyond my expectation. All staff friendly and helpful, well done!

— A.W, Dec 2019

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Mostly excellent

Facility: Tokai Estate
Rating:

Embarrassingly poor method of requesting payment. Shocking interpersonal relationship when demanding payment upfront on credit card details. Such a shame to shame what could have been a wonderful experience, blighted by one person. Issue resolved with Sr Esau and Sr Justine.

— J.M, Dec 2019

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Excellent all round

Facility: Tokai Estate
Rating:

This is a fantastic facility. One I will highly recommend to anyone who needs to have a recovery period. To the management and staff I cannot give you enough praise for the way I was treated here. You have all contributed to my speedy recovery. Thank you!

— L.B, Dec 2019

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Excellent all round

Facility: Tokai Estate
Rating:

Nursing/carer staff: Very helpful, always ready with advice. Food: Lovely healthy meals, always professionally presented. Excellent service all round. Friendly, dedicated staff, very reassuring and informative in clearing up queries and questions.

— C.F, Dec 2019

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