Mostly excellent

Facility: Tokai Estate
Rating:

The purpose of my visit was achieved – rest and recuperation. I was impressed by the prompt response time to my bell calls.

— C.W, Aug 2020

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Mostly good

Facility: Tokai Estate
Rating:

Feels a bit like a prison, needs a garden to walk/exercise in. The only place to get a bit of sunshine is on the roof!!

— S.H, Aug 2020

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Mostly excellent

Facility: Tokai Estate
Rating:

Very happy! Except your policy of not allowing your staff to accept small gratuities. Do you have staff Christmas fund we would contribute to?

— W.H, Aug 2020

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Mostly excellent

Facility: Tokai Estate
Rating:

Very comfortable stay. I'm in better condition than before I was admitted.

— Q.P, Aug 2020

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Mostly good.

Facility: Tokai Estate
Rating:

I had a pleasant stay at Faircape. Would recommend the facility. As an elderly patient, the staff were very kind to me.

— P.G, Aug 2020

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Good all round

Facility: Tokai Estate
Rating:

Generally satisfied with very good treatment as a whole.

— P.M, Aug 2020

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Mostly excellent

Facility: Tokai Estate
Rating:

Physio did not immediately pick up on residual issue which flared up after some exercises, despite me pointing it out in advance. Made suitable adjustments once I pointed it out. Saw OT once, but she provided useful information. Dr on Monday (Dr Joel?) very non-committed and difficult to communicate with. Dr Nicci and Dr Bridget…

— R.L, Aug 2020

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Mostly good.

Facility: Tokai Estate
Rating:

Who enjoys a stay to recuperate? Comments are clouded by pain and discomfort! If I ever have another operation and I am sent here I would be quite happy! Overall, a more than satisfying stay! Thank you. How do you rate the service levels of carers/nursing: Sometimes forget to return to complete a task. All…

— B.C, Aug 2020

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