Excellent all round

Facility: Tokai Estate

The staff have been caring and helpful and a pleasure to deal with. I did not deal with admin as an occupant, it would have been nice to have been told in advance of the quarantining of luggage, it would have enabled me to prepare for that situation with an overnight bag. But the morning staff, and especially the sister in charge at the time, were extremely helpful. So, no problems arose.

Excellent professional service – much appreciated!

— G.L, Feb 2021

Stay rating

How would you rate your stay with us?
Would you recommend our facility?
How do you rate the service levels of the Nursing/Carer staff?
Friendliness of the Nursing/Carer staff?
Would you rate the environment as therapeutic and uplifting?
Were you satisfied with the taste and appearance of the food?
Were you satisfied with the neatness and cleanliness of the facility?
Were you satisfied with the service levels of the Admin department?

Service rating

Medical Doctor